Order Information Terms & Conditions Order confirmation All orders are given on screen confirmation after they have been placed. If you submitted an e-mail address you'll also receive a Pay Pal confirmation via e-mail. We do not send a seperate e-mail confirmation Delivery Time and Postage All hand made and/or hand painted orders are normally despatched within 16 working days from date of order, however this can increase to 28 working days, depending on workshop volumes. Working days constitutes Mon- Fri. All painted orders will need to go through our workshop to be hand cut and/or hand painted. Orders are made, painted and processed in the order they arrive. All other items are shipped within 10 working days. If you are paying by cheque please allow an extra 10 days for your cheque to clear. Packaging All items are shipped in heavy duty envelopes or boxed. All items are shipped with fixtures. Where possible packaging is kept to a minimum and is both recycled and in turn recyclable. Distribution and Shipping cost We deliver all around the world. The shipping costs are as follows: £00.01 - £24.99 = £3.95 £25.00 - £49.99 = £4.95 £50.00 - £74.99 = £6.95 £75.00 - £149.99 = £8.95 £150 + = £20.00 Note: If ordering on-line, the postage cost is clearly stated prior to the order being finalised. All orders within the UK are sent by First Class Royal Mail Recorded Delivery. Should there be an over payment this will be refunded. Environmental Policy In addition to sourcing organic and ethically traded products where possible, we strive, where we can, to use recycled packaging and stationery. Back Orders If an item is out of stock or we are expecting delays, we will notify you of this via e-mail. General Information Every care has been taken to describe and portray items accurately, but slight variations may occur. Please bear in mind that due to screen resolutions etc colours shown may not be identical. Guarantee and Returns All goods are carefully checked before they are sent. But if an item is damaged upon receipt, you must contact us first - see below - then return it to us, within 7 days of the receipt date, and Little Monkey Murals will send you a replacement item at no extra charge. For other non hand made items you must return the item(s) within 10 days in a new and unused condition. If you do not we may retain the items(s) and/or not refund at all or refund the current or last selling price. If the product returned is not in fully resaleable condition or the packaging is opened or damaged in any way, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. As we do not have a returns courier service all returns must be sent via the Post Office ensuring the correct postage is used. Little Monkey Murals will not retrieve any item which has incurred a charge. We do not refund the initial postage charge for any returned items. Products we are unable to refund or exchange We are unable to exchange or refund any personalised or bespoke items once an order has been placed. We do not accept exchanges or refunds on any hand made/ painted items unless the order is damaged upon receipt. Please e-mail info@makeamuralstencils.com or telephone 01234 304906 before returning any item to us as we cannot guarantee to process any returned items without prior notification. Payment Little Monkey Murals accepts all major credit cards. Personal checks are also accepted, but they must clear before an order is despatched. Security Little Monkey Murals uses Pay Pal to process all on-line orders and they have secure on line banking facility which automatically encrypts all sensitive information sent. When registering or logging in to Pay Pal they verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available. For further information please visit the Pay Pal Web Site. Privacy Policy We protect all information provided to us by our customers. We do not and will not pass on, any data, to a third party. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Pricing We are a UK based company therefore all our prices are given in British Pounds. Prices for currencies other than the British Pound are approximate, as the price will vary depending on daily conversion rates which we cannot control. Finish on Hand Made Items All hand made items are made of wood and then hand painted. Once dry they are coated in hard wearing gloss varnish. Variations on Hand Made Items As each item is individually hand painted, items will vary slightly.The colour's or style of wooden items, magnets and embellishments may vary from those shown. The background colour and overall design will not change. Personalised Items Names or other text can be written in any language and will be spelt exactly as it is sent. This can include, Chinese, Arabic, Urdu etc. Copyright All Little Monkey Murals - Make A Mural Stencil products are protected by international copyright laws. It is breaking copyright law to copy or reproduce our designs in any way shape or form. Make A Mural Stencils is part of Little Monkey Murals which is a registered Trademark company. Catalogue We do not a publish a catalogue of our products so are unable to send one to you. All our products are available to view on-line and we welcome contact via e-mail or by telephone on 01234 304906 for any additional information or to place an order. Stencil Size All stencils are A4 size. A4 size = Inches: 8.4 w x 11.11 h Cm: 21 w x 29.7 h Do you supply to Trade? No. We are strictly Retail Only. Do you discount on large volume orders? No. All prices are as stated on the website. Bespoke Orders We offer a Bespoke Service on all our Hand Made items. This can involve a change of colour or design or the cutting of new shapes. In most cases there is no charge to change colour schemes however should the request involve the cutting of a new shape, then £5.00 New Design Fee, will be added to the total cost.